Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at susan@galvinwatchcompany.com.au. If your return is accepted, you will bear the cost of shipping to Galvin Watch Company. Items sent back to us without first requesting a return will not be accepted.

Refunds will be processed promptly, and payment will be made back to the same account used to pay for the original order. Refund payments may take up to 7 business days to be received, depending on your bank and location. All refunds are processed in Australian Dollars and we are not responsible for any changes in currency exchange rates between purchase and refund (for international orders).

You can always contact us for any return questions or queries at: susan@galvinwatchcompany.com.au.

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and quickly take steps to fix it.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.